Charm City Concierge

Onsite Concierge / Virtual Concierge / Hybrid Concierge

Charm City Concierge offers three concierge service delivery platforms designed to capture loyalty and increase retention.  Choosing our Onsite or Virtual Concierge Service Programs allows you to send one message, present a uniform concierge service package and extend your brand to all of your clients.

One or more concierge work from a location within your property to personally tend to the needs of your tenants, provide concierge services and act as an extension of your management team. The onsite concierge serves as a visual reminder of the Company's commitment to its clients and employees.  In these turbulent times, it is more important than ever to stand out from the crowd and stay competitive.  First impressions are powerful but it's the lasting impression that counts.  Let Charm City Concierge be your first and last (onsite) impression.

This platform is supplemented by our virtual concierge website and on-line ordering system, a comprehensive tenant relations program and tenant events where our concierge is an onsite presence. 

Virtual Concierge Service

A high-tech, high-touch solution to placing orders and requesting information.  We will provide your tenants with on-line access to a rich selection of products and services that will be delivered by a dedicated team of concierge who service your property remotely. By integrating our virtual concierge website with the personal touch of a "live" concierge team, your clients are able to place orders on-line but will still receive personalized service.

Built on breakthrough technology, a personalized, interactive virtual concierge on your desktop links clients to their building/company, their dedicated concierge, and a localized virtual marketplace all under one roof. 

The concierge portal offers Charm City Concierge clients 24/7 access to one-stop shopping online for anything they might need.  It is true online shopping – no links to outside shopping sites or submitting a "request" to an offsite concierge – and a “live” concierge still does all the work.
 
The Amazon.com of services, Charm City Concierges’ Concierge Dashboard revolutionizes the buying of SERVICES online.

Hybrid Concierge Services

This is the ideal solution for real estate firms who would like to secure concierge services for multiple properties or office parks in multiple locations.  With this platform, one or more concierge are located onsite in one or more buildings and virtual service is extended to the balance of the portfolio using our online concierge website.  By sharing one or more concierge and allocating the cost throughout, Charm City Concierge is able to centralize services at a fraction of the cost of providing an on-site concierge at each property.