Our Concierge: Professional, Polished, Proactive

Our strength lies in our people.  Our concierge are solid team players that are marketing-minded and service-oriented.  They provide more than just a presence at your concierge desk.  They are responsible for marketing and promoting the concierge service program, responding to and facilitating service requests and managing your tenant/employee relations budget and program.  They act as a seamless extension of your management team -- always keeping your goals in mind and you in the loop. 

Knowledge, contacts and stellar customer service are essential to a concierge success.  Charm City Concierge staffs each property we service with the most qualified concierge in the industry.  While each property is unique and tenant mix varies, our approach to service remains the same -- we strive to match the appropriate concierge who is the "perfect fit" to your property or company. 

At Charm City Concierge, it is our focus on tenant and employee satisfaction that makes the difference.  Dedicated concierge managers and a backside support team oversee the efforts of our concierge and ensure the needs of our properties are being met effectively.  Each team member plays an equally important role in our drive to deliver exceptional service, strengthen your tenant/employee relations program and capture tenant loyalty. 

 

I rely on the concierge for all of my catering needs. I rely on their judgement and base my ordering decisions on their recommendations. The entire team is a great asset to the concierge service and they are all excellent to work with.

... Booz Allen Hamilton