Charm City Concierge

Professional, polished, pro-active and service-friendly describes "our concierge".

Our strength lies in our people.  Our concierge are solid team players that are marketing-minded and service-oriented.  They provide more than just a presence at your concierge desk.  They are responsible for marketing and promoting the concierge service program, responding to and facilitating tenant service requests and managing your tenant relations budget and program.  They act as a seamless extension of your management team -- always keeping your goals in mind and you in the loop. 

Knowledge, contacts and good customer service are essential to a concierge success.  Charm City Concierge staffs each property we service with the most qualified concierge in the industry.  While each property is unique and tenant mix varies, our approach to service remains the same -- we strive to match the appropriate concierge who is the "perfect fit" to your property. 

At Charm City Concierge, it is our focus on tenant satisfaction that makes the difference.  Dedicated concierge managers and a backside support team oversee the efforts of our concierge and ensure the needs of our properties are being met effectively.  Each team member plays an equally important role in our drive to deliver exceptional service, strengthen your tenant relations program and capture tenant loyalty.