As more hospitals shift their focus toward patient-centered care, in an effort to improve patient satisfaction as well as their clinical outcome, Charm City Concierge is emerging as a leading provider of hospital concierge services. We understand that patient referrals can often be a primary source of new business and that providing patients with easily accessible concierge services substantially increases the likelihood that they will recommend a particular hospital to their family and friends.

In addition, we recognize that today's economic climate and competitive job market can make attracting and retaining quality employees difficult. Our goals are to help you cultivate a solid reputation for providing your staff the highest quality, value-added services and benefits possible and to contribute to the well-being of your employees, both in their personal and professional lives.

 Let us:

  • help establish your hospital as a leader in patient-centered care ... increasing patient satisfaction and referrals 
  • complement your employee benefit and recruitment package ... promoting you as an employer of choice
  • increase employee productivity ... contributing to your bottom line results
  • save your employees time and money ... enhancing their quality of life and improving overall morale


Having a concierge service is a fantastic perk. We turned to Lauren when we needed help with food service, transportation and hotel reservations. She went out of her way to get us the best.

... Patient, Union Memorial Hospital